{{ dToday }}

Good morning, Juan

4 active situations · 2 need you today
1
Escalated to you
1
Decision due
1
Awaiting tenant
$4,120
Recovered · last 30 days
Dmitri Kovalenko
Day 21 · paused
Unit 2 · 148th St fourplex, Burien
● Escalated — habitability Your review required
Marcus Webb
Day 13 of 14
Unit 5 · Holly Lane Apts, Burien
Stage 4 · Decision Choose: payment plan or serve notice
María González
Day 8 of 14
4127 26th Ave S, Seattle
Stage 2 · Sent ES Awaiting reply · check-in {{ dCheckIn }}
Ana & Luis Herrera
Resolved {{ dResolved }}
Holly Lane Apts, Burien
Paid in full · $3,310 recovered · promise kept

New situation

About 90 seconds. Jurisdiction rules load from the address.
A Who ✓ B The situation C What's happened D Circumstances E Your call
A · Who — done
María González · 4127 26th Ave S, Seattle
Language
Register
How do you actually talk with this tenant?
B · The situation
Monthly rent
$2,150
Due date
{{ dRentDue }}
Times late in the last 12 months
Never — first time Once or twice A pattern
How long has she been a tenant?
Under a year 1–3 years 3+ years
⚑ Jurisdiction detected: Seattle — Just Cause Eviction applies SMC 22.206. Notice rules loaded.
María González · Stage 2 · Day 8 of 14

Here's what I'd send

⛔ Notice blocked

This unit isn't licensed with the City of Burien BMC 5.62. A notice served now is unenforceable. Fix licensing first — here's the link. Reminder set.

No override — this one has to be fixed.

Hola María, soy Sandra, de la administración. Te escribo porque no hemos recibido la renta de agosto — y la verdad, me sorprendió. Llevas 22 meses pagando puntual, sin fallar una sola vez. Cuando alguien así deja de pagar de repente, casi siempre es porque algo pasó. Si este mes está difícil, podemos armar un plan de pagos que te funcione — solo dime qué es posible para ti. También hay recursos en el condado de King que ayudan con la renta. Si te sirve, te paso la información — sin pena, para eso están. Contéstame cuando puedas, aunque sea solo para decirme que estás bien. — Sandra

Hi María, it's Sandra from the management office. I'm writing because we haven't received August rent — and honestly, it surprised me. You've paid on time for 22 straight months. When someone like that suddenly stops paying, it almost always means something happened. If this month is hard, we can set up a payment plan that works for you — just tell me what's possible. There are also King County resources that help with rent. If it's useful, I'll send the information — no shame in it, that's what they're for. Reply when you can, even if it's just to tell me you're okay. — Sandra

Reference only — the Spanish version is the one to send.
Why this draft — operator's note

Twenty-two months on time and then silence usually means something happened — illness, hours cut, family. Warmth collects better than pressure here. Informal te, per her profile. Resources mentioned softly — she can ask, no shame attached.

Juan Morales · 23 años de experiencia, codificados
Legal status
Pre-notice windowDay 8 of 14 RCW 59.12.030
JurisdictionSeattle · JCE SMC 22.206
Late feeWaived (your call)
Service method
If posting: photo the posted notice for the record.
Next check-in{{ dCheckIn }} · auto-remind
If she mentions hardship
Solid Ground206-694-6700
El Centro de la Raza206-957-4634
United Way211
Marcus Webb · Stage 4 · Day 13 of 14

Decision point — tomorrow the window closes

Where this stands
Owed$1,890 · Aug rent
Pre-notice windowDay 13 of 14RCW 59.12.030
RepliesNone to 3 messages
Burien licenseCurrent ✓BMC 5.62
Your decision — not mine

Three messages, no reply, thirteen days. The law provides a 14-day pay-or-vacate path from here. A last offer of a plan costs you one day; silence after that usually stays silent. Your call — not mine.

María González · Stage 2 · Day 9

She replied — log it

Tenant reply · pasted {{ dPasted }}, 18:33
Hola Sandra, perdón por no contestar antes. Me cortaron horas en el trabajo y ando viendo cómo juntar la renta. ¿Me puede dar hasta el 20? Gracias por preguntar cómo estoy.
Hardship signalWork hours cut
EngagementPositive — commits to a date
Escalation triggersNone fired
Promise detected
She proposed {{ dPromise }}. Log it?
Payment · custody chain
Method
Send receipt
Recommended next: written payment plan to {{ dPromise }}

She engaged, named a cause, and committed to a date — that's the profile that pays. A short written plan makes {{ dPromise }} a documented agreement instead of a hope, and it preserves the notice path if the date slips RCW 59.12.030. The decision is yours.

María González · 4127 26th Ave S, Seattle

Every step, on the record

Export the PDF if this ever goes to court.
AUG 04 · 10:14
Situation opened
Day 3 late · Seattle jurisdiction · JCE rules loaded
AUG 05 · 09:02
Stage 1 sent — friendly reminder (ES)
via SMS by S. Martínez
AUG 08 · 11:47
Stage 2 sent — concern check-in (ES)
resources offered · late fee waived
AUG 09 · 18:33
Tenant replied — hardship: reduced hours
Promise logged: {{ dPromise }}
AUG 09 · 18:41
Next: written payment plan → {{ dPromise }}
notice path preserved RCW 59.12.030
Dmitri Kovalenko · Stage 4 → paused

This one needs you

⚑ Habitability claim raised — rent withholding territory.

The tenant tied nonpayment to unresolved repairs: mold and a failed heater, reported in October. Under RCW 59.18.115 this can change his payment obligation — and serving a notice now carries retaliation risk under RCW 59.18.240.

⏸ Automated sequence paused — no drafts will queue until you decide
What I can tell you
Burien license current ✓ BMC 5.62 — eviction not blocked on licensing
Repairs: 2 logged (Oct 12, Nov 3) — heater resolved Nov 20, mold has no closure record
Late fee cap here: $10/month (Burien)
Move-in charges within one-month cap ✓
Your decision — not mine
  1. Inspect & document the mold claim first
  2. If repair is owed: fix, then resume clean
  3. If the claim looks tactical: attorney territory

Account

Juan Morales
King County · 11 units · Burien & Seattle
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